PRIVACY POLICY

TEZ CREATIVE Inc. (“TEZ CREATIVE,” “we,” “our,” or “us”) is a creative services company based in Toronto, Ontario, Canada, providing photography, videography, creative direction, portrait photography, commercial visual content, event coverage, and related creative services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, subscribe to our newsletter, purchase or inquire about our services, communicate with us, or participate in a project.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and other applicable legal requirements.

Where consent is required by law, we will obtain it in an appropriate manner. This Privacy Policy should be read together with any applicable service agreement, confidentiality agreement, release, or other project-specific terms.

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1. Information We Collect​

Depending on how you interact with us, we may collect the following information:

Account and contact information: Your first and last name, email address, telephone number, address, account information, and information you provide when contacting us or updating your account.

Account authentication: Information required to register and sign in using available methods, including email and password or supported third-party authentication services such as Google or Facebook. Authentication and account functionality may be managed through Wix and the relevant service providers.

Newsletter information: Your email address when you subscribe to receive company news, portfolio updates, website announcements, information about new services or packages, and promotional offers.

Orders and transactions: Information associated with purchases, bookings, selected services, transaction records, and billing details necessary to process and administer your order.

Project information: Creative briefs, scheduling details, correspondence, contracts, invoices, business information, and other information provided through our website, email, telephone, text messages, social media, online meetings, video calls, in-person meetings, or file-sharing services.

Photographs and videos: Photographs, video recordings, audio recordings where applicable, and associated creative files produced or received in connection with a project. These materials may contain identifiable images or voices of clients and other individuals.

Technical information: Depending on website functionality and configuration, technical information may be processed when you visit or use the website, including IP address, browser and device information, login activity, security information, and website usage data.

We do not provide a dedicated website form for collecting sensitive personal documents. Please avoid sending sensitive personal information unless it is genuinely necessary for your project and an appropriate method of handling it has been agreed upon.

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2. How We Collect Information

We may collect information when you:

• Visit or interact with our website.

• Register for or sign in to a customer account.

• Subscribe to our newsletter.

• Submit an inquiry, make a booking, or purchase a service.

• Communicate with us by email, telephone, text message, social media, online meeting, video call, or in person.

• Send or receive project files through an agreed file-sharing method.

• Participate in a photography, videography, or other creative project.

• Use website features or third-party services connected to our operations.

Information may also be processed automatically by Wix or other service providers when their services are used.

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3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and communicate with clients.

• Create and manage customer accounts.

• Administer bookings, orders, payments, and service delivery.

• Plan, produce, edit, and deliver creative projects.

• Send newsletters and promotional communications where permitted by law.

• Maintain contracts, invoices, transaction records, and business records.

• Manage permissions, licenses, confidentiality obligations, and project agreements.

• Maintain website functionality and security.

• Prevent fraud, resolve disputes, and protect our legal rights.

• Comply with applicable legal obligations.

• Operate and improve our services where permitted by law.

We will not use personal information for materially different purposes without obtaining consent where required by law.

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4. Website Platform, Wix, and Third-Party Services

Our website is hosted and operated using Wix. Wix provides website infrastructure and may provide customer account management, databases, checkout, security, and related website functionality.

We may also use third-party services for email, file sharing, online meetings, social media, payment processing, and other business functions. Depending on the services used, these may include Google Drive, Zoom, Google Meet, Google, Facebook, and payment service providers.

These providers may process personal information under their own privacy policies, terms, and contractual arrangements. Information may be processed or stored in Canada or other jurisdictions, depending on the provider and its infrastructure.

Wix and other providers are responsible for the services they operate, subject to their applicable legal obligations and contractual arrangements. TEZ CREATIVE remains responsible for its own handling of personal information to the extent required by applicable law. Use of a third-party service does not automatically transfer all privacy-related responsibility to that provider.

We do not sell personal information to third parties as a business practice.

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5. Payments and Checkout

Customers may purchase services or packages through the website's checkout functionality.

Wix provides our website and checkout infrastructure. Payment transactions may be processed by the payment providers enabled on the website. The applicable provider may collect and process payment information under its own terms and privacy practices.

We use transaction and order information as reasonably necessary to administer purchases, provide services, maintain records, and meet legal obligations.

The specific payment provider and payment-data arrangements depend on the configuration of our website and the payment methods available at the time of the transaction.

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6. Cookies and Similar Technologies

Wix may use essential cookies and similar technologies to support website operation, account authentication, security, stability, and other core functionality.

At the time of this Policy, TEZ CREATIVE does not intentionally use Google Analytics or Meta Pixel as dedicated analytics or advertising tools.

Our website may nevertheless use technologies provided by Wix or by other services enabled on the site. The actual cookies and similar technologies depend on the website's configuration and features.

If we introduce additional analytics, advertising, tracking, review, or other website technologies, we will review the relevant disclosure and consent requirements and update this Policy or our website settings where appropriate.

You may manage certain cookies through your browser settings. Disabling cookies may affect some website features. Where consent is required for non-essential cookies or similar technologies, we will implement appropriate consent measures.

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7. Newsletter and Communications

If you subscribe to our newsletter, we may use your email address to send company news, portfolio updates, website announcements, information about services and packages, and promotional offers.

Our newsletter functionality is managed through Wix. The available subscription and unsubscribe functions are provided through the website's configured email system.

You may unsubscribe using the mechanism provided in our marketing emails. We will handle unsubscribe requests in accordance with applicable law.

We may also contact you about inquiries, bookings, transactions, project requirements, account matters, and service-related issues where reasonably necessary and permitted by law.

Any future introduction of promotional text messages or other marketing channels will be assessed against applicable consent and communication requirements before use.

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8. Photographs, Videos, Copyright, and Publicity

Photographs, videos, and other creative materials may be subject to copyright, licensing terms, consent, releases, confidentiality obligations, and project-specific agreements.

Copyright ownership and permission to publish an identifiable person's image are separate matters. The applicable rights and permissions will be determined by the relevant contract, consent, and applicable law.

TEZ CREATIVE may request permission to use selected project materials in its portfolio, website, social media, promotional materials, or other business-related communications. Where consent or authorization is required, we will rely on the applicable permission or agreement.

A customer’s purchase of a service does not, by itself, constitute unrestricted consent to every possible public use of their image or project materials.

Certain projects may be confidential or subject to launch embargoes, publication restrictions, or other limitations. Where applicable, the project agreement will specify whether TEZ CREATIVE may identify the client or brand, disclose the existence of the project, share behind-the-scenes material, or publish photographs and videos, and when such use may occur.

Project-specific confidentiality and publicity terms will take precedence over general permissions to the extent specified in the applicable agreement.

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9. Storage, Security, and Retention

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Access to client information and project files is currently restricted to the person operating TEZ CREATIVE. If additional employees, website administrators, or contractors are engaged in the future, access will be limited according to their responsibilities and applicable confidentiality and security requirements.

No method of electronic storage or transmission is completely secure, and no security measure can guarantee that information will never be lost, damaged, accessed without authorization, or rendered inaccessible.

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Photography and Video Files

Project photographs and videos may be stored on company-controlled computers and external storage devices. Our current workflow includes using dual-card recording where available and maintaining copies on separate external drives in different locations.

These practices are intended to reduce the risk of data loss but cannot guarantee that every file can always be recovered.

Unless otherwise agreed in writing, we generally retain working project files until the project is completed, the client has confirmed completion where applicable, and the agreed deliverables have been provided. After delivery, we generally delete our working copies of project photographs and videos, subject to any agreed retention arrangements or legal requirements.

Clients should retain their own copies of delivered files. Unless expressly agreed in writing, TEZ CREATIVE does not undertake to provide indefinite archival storage or guarantee future recovery of delivered materials.

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Contracts, Invoices, and Business Records

Contracts, invoices, transaction records, consent records, and other business documents may be retained for as long as reasonably necessary to administer the business, comply with applicable tax, accounting, and other legal obligations, and establish, exercise, or defend legal claims.

These records may be retained longer than project photographs or videos where required by law or reasonably necessary for a legitimate business or legal purpose.

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Account Information

Account information is retained while an account remains active and as otherwise reasonably necessary for the purposes described in this Policy. Account deletion requests will be handled as described below, subject to legal obligations, legitimate recordkeeping requirements, and technical limitations of third-party systems.

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10. Disclosure and Confidentiality

We do not disclose personal information except as reasonably necessary for the purposes described in this Policy, with applicable consent, or as otherwise permitted or required by law.

Information may be disclosed to service providers supporting our operations, where necessary to deliver a requested service, protect rights or safety, comply with legal obligations, or establish, exercise, or defend legal claims.

We may also disclose information in response to a valid legal process or request from a competent authority, subject to applicable law.

We do not authorize personnel or service providers to use client information for unrelated purposes where such use is prohibited by applicable law or contractual obligations.

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11. Account Changes, Access, and Deletion Requests

Customers may update available account details, including their name, address, email address, or password, through the account-management features available on our website.

To request deletion of an account or personal information, or to make a privacy-related inquiry, contact:

Email: contact.tezcreative@gmail.com

At present, account deletion requests are handled manually through Wix. We will review the request and delete or de-identify information where appropriate and legally permissible.

Some information may need to be retained to meet legal, tax, accounting, contractual, security, or dispute-resolution requirements. Certain copies may also remain temporarily in backups or third-party systems, subject to their applicable processes and retention arrangements.

We may request reasonable information to verify your identity before processing a request. Requests will be handled within the time required by applicable law.

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12. International Processing

Because we use third-party technology providers, personal information may be stored or processed outside Ontario or Canada, depending on the provider, service configuration, and location of its infrastructure.

When information is processed in another jurisdiction, it may be subject to that jurisdiction's laws and lawful access requirements.

We will use third-party services in accordance with applicable legal obligations and the arrangements governing those services.

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13. Children and Minors

Our website and services are not specifically directed at children as independent users. Where a project involves a minor, the necessary parent or legal guardian permissions and other required authorizations must be obtained in accordance with applicable law and the relevant project arrangements.

We do not knowingly seek unnecessary personal information from children through our website.

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14. Future Website Features and Policy Updates

As TEZ CREATIVE develops, we may introduce additional website functions, customer reviews, testimonials, booking tools, payment options, analytics services, advertising technologies, cookies, integrations, or other digital features.

If a new feature changes how personal information is collected, used, disclosed, stored, or retained, we will review this Policy and update it where appropriate. We will also implement any additional notice, consent, or other measures required by applicable law.

This Policy does not itself constitute consent to future processing that legally requires separate consent.

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated revision date. Material changes will be communicated where required by applicable law.

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15. Contact Information

For questions, concerns, access requests, correction requests, or deletion requests relating to this Privacy Policy, contact:

TEZ CREATIVE Inc.
Email: contact.tezcreative@gmail.com
Website: https://www.tezcreative.com/

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We will review privacy-related inquiries and respond in accordance with applicable legal requirements.

This Privacy Policy describes TEZ CREATIVE Inc.’s current practices and anticipated website development.